|2C4C is very interested in your opinion. We want to hear from you, want to learn from your experience. Results will be made available on this website and documented in white papers.|
Consumers (product returned for repair, replacement, recalls)
You are more than just a ‘cash generator’ to global companies. When you are satisfied with the product you just bought, you will tell just few friends about it. When this product went defect just after you bought it, you will tell many friends how disappointed you are about that. In other words, you can make or break a brand reputation.
Consumers (webshop returns)
Would you buy more products on the internet, when it's made very easy and convenient for you to return this product in case you don't like it, it's not the right size, or doesn't meet expectations?
Service Logistics Manager
You are responsible for the companies service organisation. You 'translate' customer service contracts into engineer capacity, parts planning and parts positioning, workload planning. Engineer productivity and OPEX are your biggest challenges (or concerns...).
You are more than just a ‘techie’. In case a valuable customer's product doesn't work or just requires servicing, these customers fully depend on you to fix the problem. Any hour of product downtime may cost them a fortune. In other words, you can make or break a brand reputation.
Customer Care Manager / Reverse Logistics Manager
You are responsible for the companies product returns. Your job is to improve end-customers aftersales service experience, while lowering reverse logistics and repair costs.
Survey available Q3 2012.